Pet Concierge Plus

As a pet owner, what can I do to prepare?

admin — Sun, 09 Aug 2009 21:00:13 +0000

Make reservations with Pet Concierge Plus early, especially during holidays.
Ensure your pet is well socialized and allows strangers to handle him.
Affix current identification tags to your pet’s collar.
Maintain current vaccinations for your pet.
Provide clear instructions detailing specific pet-care responsibilities and emergency contact information, including how to reach you and your veterinarian.
Leave pet food and supplies in one place.
Buy extra pet supplies in case you’re away longer than planned.
Leave a key with a trustworthy neighbor as a backup, and give him and your Pet Concierge Professional each other’s phone numbers. Be sure those extra keys work before giving them out.
Show the Pet Concierge Professional your home’s important safety features such as the circuit breaker and security system.

Adapted from the Humane Society http://www.hsus.org/pets/pet_care/choosing_a_pet_sitter/

What does ‘Pet Concierge Plus Guarantee’ mean to me?

admin — Sun, 09 Aug 2009 20:58:39 +0000

Pet Concierge Plus guarantees your satisfaction with every service we provide. Simply make us aware of any dissatisfaction you may have had, within 15 days of the completion of that service, and we’ll make it right. That’s our commitment to you and your pet.

How do you screen your Pet Concierge Professionals?

admin — Sun, 09 Aug 2009 20:57:58 +0000

We put our Professionals through many tests to assure they will provide professional, reliable, loving care to your pets. Each sitter is carefully screened, interviewed, criminal background checked, trained, tested, observed ‘in the field’, and we encourage our clients to give online survey feedback on the sitter after every assignment. We won’t hire anyone that doesn’t merit the title ‘Professional’ – it’s that simple.

Are you bonded and insured (and what does that mean for me as a client)?

admin — Sun, 09 Aug 2009 20:56:53 +0000

Yes, Pet Concierge Plus is fully bonded and insured. What this means to you as a client is peace of mind. We take responsibility for your pets and possessions when you put them in our care so that your property and your pets are fully covered against mishap. It’s our policy to provide you with a level of professional, responsible, worry-free service that you can trust.

What makes Pet Concierge Plus different from other pet sitters and dog walkers?

admin — Sun, 09 Aug 2009 20:55:12 +0000

Our goal is to become Ontario’s largest and most respected pet care-at-home service provider. Our strength is our commitment to provide high quality, consistent, professional pet care with the highest customer service standards. First, we manage our service delivery by utilizing sophisticated systems, processes and protocols to ensure you receive the most reliable, consistent, friendly and professional service possible. Second, we maintain a staff of professionally trained, bonded and insured pet care experts readily available to meet your needs wherever and whenever you need us most. Finally, we offer a money-back guarantee if you are ever dissatisfied with our service. In a nutshell, we make sure we have the most friendly, caring, professional team available to meet your pet care needs.

Can I make last minute arrangements?

admin — Sun, 09 Aug 2009 20:49:29 +0000

Absolutely! If you are faced with last-minute surprises, just let us know as soon as you can so that we can make adjustments. If for any reason we are unable to provide you with the service you request, we will do our very best to find the next-best solution to meet your needs. Most important is that no pet goes uncared for, and that no vacation plans are cancelled!

What are your rates?

admin — Sun, 09 Aug 2009 20:48:32 +0000

At Pet Concierge Plus, we strive to make the fees we charge as seamless and simple as possible. During your free, no-obligation consultation, the Pet Concierge Professional and you can determine the most suitable amount of time to meet the physical and emotional needs of your pets. Additional services such as grooming, house cleaning, gardening, meal preparation, etc. can be also assessed during your consultation. Contact us if you have any questions, or would like to meet with a Pet Concierge Professional.

Bundling opportunities! With Pet Concierge, if you purchase three or more days, types of services, etc., you will get 10% off your total cost! In addition, you also get this discount on your next pet care booking if you refer us to someone you know!

What is the purpose of the one-on-one in-home consultation?

admin — Sun, 09 Aug 2009 20:46:11 +0000

We provide a free, no-obligation, in-home consultation so you have the opportunity to meet with your Pet Concierge Professional. You’ll get to know them, and they can get to know you, your pets, and your needs. At this time, the Pet Concierge Professional will take detailed notes on how your pets should be cared for, including scheduling their feeding, play time, walks, socializing, etc. They will also obtain details on other services you may require, and can provide you with information on other services that you may have questions about.

During the one-on-one consultation you will have a chance review our insurance and bonding information and a list of our references. It will also be an opportunity to provide the Pet Concierge with:

A house key, which we will tag with a unique identifier that cannot be linked to your house by anyone but Pet Concierge Plus.
Any other important details you would like to tell us to ensure that you and your pets receive the best care possible.

When can I expect to meet my Pet Concierge Professional?

admin — Sun, 09 Aug 2009 20:43:06 +0000

A one-on-one consultation will be established within 24 hours of your inquiry with Pet Concierge Plus.

Will I have the same Pet Concierge Professional on an ongoing basis?

admin — Sun, 09 Aug 2009 20:41:29 +0000

We make every effort to ensure you get the same Pet Concierge Professional on an ongoing basis – in our experience, we find that this is best for your pet, and gives you the added peace of mind of knowing your pet is being taken care of by someone that knows them well. To make sure that your Pet Concierge Professional is available on the dates you require, we recommend booking as early as you can. However, rest assured that if a scheduling conflict arises and another Pet Concierge Professional needs to be assigned to you, you and your pet will be receiving the same level of high-quality service and care.