Learn About Pet Concierge Plus Policies
(Just a few of the many things that make us the best choice!)
100% Guarantee Policy
After receiving our services, if you are unsatisfied, call us within 15 days and we’ll make sure we make it right!
Customer Service Policy
- Response to inquiries within 24 hours
- Customers are treated with more than respect – it’s our policy to give them the best care possible!
Feedback Policy
We are commited to constantly improving our high level of service. All customers will receive a survey that they will be invited to fill out online, to provide us information on how the service was conducted, and how we can improve our services in the future. If online surveys are not your thing, but you would still like to provide us with some feedback, you can print and mail us your responses, or let us know over the phone. We’d love to hear from you!
Referral Policy
- Clients who refer future clients will get 10% off of their next pet care service booking (above and beyond any other discounts)
Home Security Policy
- Pet Concierge Professionals will arrive in unmarked cars
- Will rotate which lights are on or off, and close or open curtains/blinds depending on specific instructions by the customer
- Customer keys will receive a unique identifier number that cannot be directly linked to the home by anyone other than Pet Concierge Plus